Refund policy
Return & Refund Policy
Returns
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- All accessories, manuals, and included parts must be returned.
- Proof of purchase or order confirmation is required.
Change of Mind Returns
- The customer is responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- The item must be unused and in resalable condition.
Non-Returnable Items
The following items cannot be returned:
- Custom-built or made-to-order bicycles
- Gift cards
- Clearance or final sale items
- Products damaged through misuse, accidents, or normal wear and tear
Bicycle Returns
Bicycles may be returned only if:
- They have not been ridden outdoors.
- They show no signs of use, damage, or modification.
- They are returned with all original packaging, accessories, and documentation.
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Defective, or Incorrect Items
- We will provide a replacement, exchange, or refund.
- We will cover any applicable return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Contact Us
For return requests or questions, please contact us:
Please include your order number and reason for the return when contacting us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@miclobikes.com.